Refunds & Returns
You may return items to us for any of the following reasons:
- You change your mind about any purchase;
- Any item was defective and/or not as described;
- You received the wrong item(s).
Please contact us as soon as possible if you need to return any items for any reason.
We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.
As we provide free shipping on all items, you will need to incur any shipping costs for returning products (where you change your mind about the purchase).
If you are interested in becoming a wholesaler of our Thermopro Range, please fill out the Wholesale Signup Form and provide details of your business. Please supply us with your company website so we can determine if your company is a good fit for our products. Wholesalers must have a physical retail store.